Helping a telecom operator modernize delivery priorities, integration thinking, and service agility.
Exos provided programme leadership, integration architecture, and delivery coordination for Sure Telecom's digital transformation initiative across Guernsey, Jersey, and the Isle of Man. The engagement covered BSS modernization, digital channel enablement, and the foundation for AI-ready operating models.
Sure Telecom needed to modernize its BSS environment to support digital-first customer experiences across multiple Channel Islands jurisdictions. Legacy systems were siloed, customer journeys were fragmented, and the integration architecture lacked the flexibility to support the operator's strategic ambitions.
Previous transformation attempts had stalled at the planning stage, with competing vendor recommendations and no clear programme ownership.
Exos embedded a delivery team providing programme governance, solution architecture, and integration coordination. We established a TM Forum-aligned integration framework, defined the BSS target architecture, and led the vendor evaluation and selection process.
The team worked directly with Sure's technology and commercial leadership to ensure alignment between business outcomes and technical delivery priorities.
The programme moved from planning paralysis to active delivery within the first quarter. Integration patterns were standardized, vendor contracts were aligned to delivery milestones, and the foundation was set for AI-ready service operations through the Exosphere platform approach.
Explore additional transformation stories and proof points from the Exos delivery portfolio.
From evaluation support to tailored POS delivery for a telecom retail environment.
Exos partnered with Cable & Wireless Seychelles to deliver a tailored retail transformation programme—from RFP evaluation and vendor selection through to custom POS deployment. The engagement demonstrated Exos's ability to combine domain expertise with hands-on delivery.
Read case studyBSS modernization planning and digital transformation advisory for a growing Caribbean operator.
Exos is developing a BSS modernization roadmap for Telesur Suriname, combining billing transformation advisory with TM Forum-aligned integration planning to prepare the operator for digital-first service delivery.
Read case study